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Admitur documentation

Admitur is an enquiry assistant for universities and colleges. It sits on your website, answers prospective students from records your staff have approved, and hands them to the right officer when a person should take over.

Getting startedFrom signing up to your first live answer. Add the widgetOne script tag, and how to style it. Records and documentsFees, entry requirements and dates, approved by two people. Cases and the officer consoleHow enquiries reach your team, and what officers see.

How an answer is made#

Every message goes through the same steps. The model writes the reply, but it doesn't decide what's true: that comes from your records, and code checks the reply before the student sees it.

A student's message is masked, answered from approved records, checked, then shown or handed to an officer. Student askson your website Details maskednames become [NAME_1] Answer draftedfrom your records Release checkin code, not a prompt Answer shownwith its source Officer takes overa case is opened no source, an expired record or an untraced figure → decline and hand over
The path of every message. The release check is ordinary code with fixed rules.
  1. Personal details are maskedNames, emails, phone numbers and ID numbers are replaced with placeholders before anything reaches a model. A message that still carries an ID-like number is held back and not sent anywhere.
  2. The question is classifiedA small model works out the topic, the stage (enquiry, admissions or visa), the language, and whether the student is in distress, is asking for a person, or is trying to make the assistant misbehave.
  3. The answer is drafted from your contentThe answering model can only look things up through three governed tools: list your programmes, read one approved record, and search your current documents. Every lookup is logged.
  4. The release check runsIf nothing was found, a record has expired, or the reply contains a number that isn't in your records or the student's own message, the reply is replaced with a polite decline and an offer to reach your team.
  5. The student sees the answer, with its sourcePlaceholders are swapped back for the student's own details, and the source sits under the answer.

What you get#

  • The widget for your website, in English, Bahasa Malaysia and Chinese.
  • The console for your staff: cases for officers, content screens for editors, and an admin section. It installs as an app on phones and computers.
  • Your own database, separate from every other institution's.

Who does what#

RoleWhat they doTakes a seat
AdminStaff, agents, AI settings, billing, privacy settings. Can also work cases and content.Yes
OfficerWorks cases for their teams: replies, takes chats over, hands over to other teams.Yes
EditorMaintains records and documents. Doesn't see cases.No
ViewerReads cases and content without changing anything.No

New here? Try the live demo: a made-up college with the widget on its page. Ask it about fees, then ask for a person.

Can't find what you need? Email [email protected] and we'll answer, and add it here.